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About the project
The project aims to measure and analyze the opinions of Social Development Bank customers and their experience with the bank through the Voice of the Customer program, using more than 8 diverse means to measure their experience and monitor their satisfaction with the services and products provided by the bank, taking into account the different types of target group and the ages of customers to obtain comprehensive and representative results.
The main objectives of the project
Measure customer satisfaction and identify areas that need improvement. Improve quality and efficiency, and provide a better customer experience. Enhancing customer loyalty to the bank.
The project Outputs
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