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About the project
The project monitors and analyzes customer complaints of the Social Development Bank with the aim of improving the customer experience and enhancing the quality of service provided, monitoring and analyzing more than 120,000 complaints for a period of more than 5 months, classifying complaints according to the types of complaints, their source, and determining their priority based on their importance and impact on customers and the bank's reputation.
The main objectives of the project
Identify weaknesses in the services provided through complaint analysis. Handle customer complaints efficiently and effectively based on the priority of complaints. Improve the overall customer experience.
The project Outputs
Monitoring period: 5 months. Number of complaints: more than 120,000 complaints.
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