About the project
The project aims to evaluate the efforts required by the customer to complete the bank's electronic services, in addition to evaluating the user experience, and measuring the effort required from the customer, to work on developing it and facilitating the experience.
The main objectives of the project
- Evaluate user experience.
- Analysis of the efforts and challenges faced by the client.
- Develop and improve customer experience.
The project Outputs
- The number of fields that have been filled.
- Number of clicks.
- Number of pages.
- The customer's ability to evaluate.
- The presence of a transmission confirmation message or error.
- Availability of progress bar.
- Provides an explanation of the service.
- Service Level Agreement (SLA) availability.
- Tested Services:
- Update mobile number.
- E-Statement.
- Disclaimer.
- Book an appointment.
- Verification of the disclaimer of the parties.
- Refund of Excess Amounts.
- Stop Decisiveness.
- Update SADAD invoice.
- Cancel an order.
- Know the account for paying installments.
- Savings account statement.
- Stop resolving a deceased client.
- Letter of indebtedness.
- Submit an electronic report.
- Financing entrepreneurs' establishments.
- Cash flow.
- Financing Facilities of Excellence.
- Startup Financing.
- Financing productive families.
- Ofeq.
- Selling Points.
- Marriage Finance.
- Restoration Funding.
- Freelance Finance (Cash).
- Self-Employment Finance (Automotive).
- Family Finance.
