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About the project
The project works on designing and developing performance indicators that help measure and improve the customer experience in their journey from searching for a loan to successfully repaying the loan, in addition to developing key performance indicators for the electronic services provided through the website, in order to contribute to the follow-up and measurement of the customer experience based on indicators.
The main objectives of the project
- Develop and improve customer experience.
- Improving e-services.
- Enhance the efficiency of operations.
The project Outputs
- CREAM calibration for designing performance indicators:
- C: Clear
- R: Relevant
- E: Economic
- A: Adequate
- M: Monitorable
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